October 2016

Martin Vickers, centre, with Shelagh Atherton, left, and her cousin Margaret Baxter, right

Everyone says they go the extra mile but we officially do!  In fact, when it comes to customer service we seem to be getting into a habit of literally going hundreds of extra miles!

Most recently Martin took a trip up north when one of our guests had suffered a fall whilst visiting Ironbridge.  Shelagh was part of a coach excursion and could not face traveling back to her home in Manchester on the bus!

Martin personally chauffeured 85-year-old Shelagh Atherton and her cousin Margaret Baxter, 87, to their doors.  It comes after we have previously delivered a wedding cake back to a bride & groom in Southampton and again chauffeur driven a  guest back to his home in Northampton after his wife had suffered a heart attack.

Before leaving for her home in Manchester, Mrs Atherton said:

“I have never come across such amazing customer service in a hotel before and I have stayed in a few in my 80 odd years.  Martin’s offer to drive us back is unbelievable. Every member of staff has been wonderful. It is our first time visiting Shropshire and based on such wonderful hospitality and care we will definitely be back.”

When people are enjoying their holiday here in Shropshire the last thing we want is for them to leave with a bad memory due to illness or a fall so we always ensure we make it as easy as possible to return home safely.  I feel it is my responsibility as their host to get them home in one piece and with a smile on their face. It is imperative that they arrive home wanting to return to Shropshire again!

Most importantly none of this could ever happen without such a wonderful, caring team.