Tag Archives: award

We’ve been shortlisted for a great award because we love Shropshire and our guests!

May 2017


We are delighted to have been shortlisted for a popular business award!
The finalists for the annual Shropshire Business Awards have been revealed this week and Buckatree Hall Hotel is up there with the best.
We are overwhelmed to have made the shortlist for the fourth year running and will be doing everything we can to bring home that trophy – just like we did in 2014!

In our category, the Tourism, Leisure and Hospitality Award, we are up against Lakeside Coaches Limited, Hadley Park House Hotel and Wroxeter Hotel.

All companies which I am sure do their bit for Shropshire, but we are determined to make sure we do the most and do our family owners proud. We’ve been shortlisted because of the hard work we do in generating tourism for Shropshire, boosting the local economy here and making sure our guests are happy. So, in part, thanks goes to you as well for all your positive feedback – and the advice we have had about how to make your stay a better one, because we’ve reacted to it all.

Over the next few weeks we’ll be visited by a team of judges who will make the final decision.

It’s the 17th time these awards have run and we’ll find out if we’ve won in front of 600 people at an
Oscars-style awards night at The International Centre in Telford on June 23.

The event is organised by Shropshire Chamber of Commerce and we’re delighted to be part of it yet again. We love business in Shropshire (as you can see from our last blog post…) and now we’re hoping that businesses in Shropshire love us enough to name us winner of this award. Keep your fingers crossed for us.

A day in the life of a Hotel Manager


December 2016

Basil Fawlty may be an extremely entertaining and comedic character but as a hotel manager he falls way short in the people skills needed to keep a successful business going.

Fortunately here at Buckatree Hall we have a general manager who continues to ensure our hotel maintains its position, high standards and professionalism among the very best.

We are a busy and hugely successful hotel – 2016 has been a record breaker for us – and we are always striving to ensure we maintain those goals for the good of our guests. This can’t be achieved without a highly committed and motivated workforce and here at Buckatree Hall we believe we have the best.

Part of the fun about being a hotel manager is meeting the countless number of people who come through our door – each one has a different experience of life and each has their own unique story to tell.

After taking on the challenge of running the independently owned hotel four years ago, we asked general manager Wayne Jenson to explain what continues to drive him on a daily basis:

“Ensuring everything is right day-to-day is truly a full-time job but it is also a hugely rewarding one and the thought each day that we have made the stay of our guests as good as we possibly can is very satisfying.

“To do this with the challenges any 24/7 business faces and still be able to maintain our very professional approach and high level of service is what it is all about.

“Whilst a lot of things are routine – two days are rarely the same. There is always something that needs addressing or requirements or requests by a guest that need sorting. Every day is different in some way or other.

“Some of the things we get asked or some things that happen are quite unusual but in the interests of guest confidentiality I don’t think I should relay them here.

“You always have to have an open mind and try to ensure the guests’ needs are dealt with in a professional and courteous manner.

“People visit us from all over the world and engaging them in conversation and hearing about their experiences is wonderful. So many from a wide diversity of backgrounds generate an interesting insight for us into their lives and places they come from. It can be a bit like going on holiday without ever leaving the hotel!

“Obviously I am responsible not only for the smooth running of the hotel and the welfare of the guests on a daily basis but also for the workforce. The hotel has 62 rooms and over 40 members of staff, so there’s enough to keep busy!

“We have an excellent staff base at Buckatree Hall and that helps me to keep things on track through the excellent structure we have in place.

“Things usually run well but there are always those instances that you can’t see coming and then it’s all hands to the pump to make sure every eventuality is catered for.

“Another great thing about working at Buckatree Hall is the wide range of events and services we have here. It is always busy and that’s good for me. Whether it’s weddings, functions or a host of meetings by various organisations, there is always something happening.

“It’s a real pleasure to do the job I do and I am so pleased to continue to be a part of such a huge success that is Buckatree Hall Hotel.”

Four awards in a matter of months!

March 2016

Our historic family-owned hotel set has been named the best loved hotel in Telford & Wrekin – making that four awards in a matter of months.

We were rated the top hotel in the BestOf Business of the Year 2016 awards, coming 4th in the Telford & Wrekin category overall.

I’m General Manager Wayne Jenson and I’m so pleased, this is a huge coup for us.
It is the latest in a series of awards we have been handed and all voted for by the customers, which makes it all the more important.
We love meeting our customers and getting to know them, as an independent family-owned hotel we have time to invest in this and can make special arrangements for people when requested.
I am pleased this continued dedication is setting us apart from other hotels across Telford & Wrekin, there certainly are a lot of them but not many independent ones.
It is one thing to enjoy your stay but then to get round to leaving a review online is another step and we appreciate it when people take the time to do so.
We will always continue to strive to improve and take all feedback on board – both positive and negative.

This latest award comes at the same time as we were handed a Guest Review Award by online travel agent Booking.com, which showcases Buckatree as a symbol of excellence as a best guest experience provider.

It is also just weeks after we were awarded Top Rated status in the 2016 Simply the Guest Awards, run by global booking website Laterooms.

And last year our hotel The Wrekin was handed a TripAdvisor® Certificate of Excellence award.

The accolade by Booking.com and Laterooms is only handed to hotels which have a minimum review score of 80%, taken from genuine guest reviews over the past year, and the TripAdvisor award is given only to establishments that maintain an overall rating of at least four out of five.

It’s official – we’re a Top Rated hotel!

January 2016

We are delighted to announce Buckatree Hall Hotel has been awarded Top Rated status in the 2016 Simply the Guest Awards, run by global booking website Laterooms!

It comes just a few months after being handed a TripAdvisor® Certificate of Excellence award and is a great way to start the New Year.

I’m Wayne Jenson, General Manager of Buckatree Hall Hotel, and I’m delighted our hotel is now listed as one of the best-loved hotels in the UK.

The accolade by Laterooms is only handed to hotels which have a minimum review score of 80%, taken from our genuine guest reviews over the past year.

From 82 reviews of Buckatree 85% of people said the would recommended it to a friend, describing the hotel as ‘very good’.

The review score for each hotel is taken from the combination of feedback by guests when they review their hotel, after their stay.
It all means you can book our hotel with the added peace of mind that we offer a top notch stay that regularly ticks the boxes – and more – for fellow travellers.

We have put a lot of work into the hotel over the last year and customer satisfaction is always our number one priority. As an independent, family owned hotel we rely on our visitors enjoying their stay, telling others and coming back.
There is no greater seal of approval than being recognised by our customers. As it’s based on customer reviews, this award is a remarkable vote of confidence to our business and our continued commitment to ensuring everyone enjoys their stay with us in Shropshire.

Guests don’t book here because they recognise the name through a brand, they do it because they know the will get a great service and being Top Rated shows us we’re getting it right. Of course, there’s still always work to be done and we want to push that percentage even higher for next year!

The scores we got on Laterooms are:
Cleanliness – 6/6
Customer service – 5/6
Family – 4/6
Food quality – 5/6
Room quality- 5/6
Value – 5/6

To put you in the picture, the TripAdvisor® Certificate of Excellence award we were handed in September 2015 celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveler reviews on TripAdvisor.
To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five.

For more information visit the website, email sales@buckatreehallhotel.com, call (01952) 641821, search for Buckatree Hall Hotel on Facebook or follow us on Twitter @buckatreehall.