Tag Archives: Laterooms

A day in the life of a Hotel Manager


December 2016

Basil Fawlty may be an extremely entertaining and comedic character but as a hotel manager he falls way short in the people skills needed to keep a successful business going.

Fortunately here at Buckatree Hall we have a general manager who continues to ensure our hotel maintains its position, high standards and professionalism among the very best.

We are a busy and hugely successful hotel – 2016 has been a record breaker for us – and we are always striving to ensure we maintain those goals for the good of our guests. This can’t be achieved without a highly committed and motivated workforce and here at Buckatree Hall we believe we have the best.

Part of the fun about being a hotel manager is meeting the countless number of people who come through our door – each one has a different experience of life and each has their own unique story to tell.

After taking on the challenge of running the independently owned hotel four years ago, we asked general manager Wayne Jenson to explain what continues to drive him on a daily basis:

“Ensuring everything is right day-to-day is truly a full-time job but it is also a hugely rewarding one and the thought each day that we have made the stay of our guests as good as we possibly can is very satisfying.

“To do this with the challenges any 24/7 business faces and still be able to maintain our very professional approach and high level of service is what it is all about.

“Whilst a lot of things are routine – two days are rarely the same. There is always something that needs addressing or requirements or requests by a guest that need sorting. Every day is different in some way or other.

“Some of the things we get asked or some things that happen are quite unusual but in the interests of guest confidentiality I don’t think I should relay them here.

“You always have to have an open mind and try to ensure the guests’ needs are dealt with in a professional and courteous manner.

“People visit us from all over the world and engaging them in conversation and hearing about their experiences is wonderful. So many from a wide diversity of backgrounds generate an interesting insight for us into their lives and places they come from. It can be a bit like going on holiday without ever leaving the hotel!

“Obviously I am responsible not only for the smooth running of the hotel and the welfare of the guests on a daily basis but also for the workforce. The hotel has 62 rooms and over 40 members of staff, so there’s enough to keep busy!

“We have an excellent staff base at Buckatree Hall and that helps me to keep things on track through the excellent structure we have in place.

“Things usually run well but there are always those instances that you can’t see coming and then it’s all hands to the pump to make sure every eventuality is catered for.

“Another great thing about working at Buckatree Hall is the wide range of events and services we have here. It is always busy and that’s good for me. Whether it’s weddings, functions or a host of meetings by various organisations, there is always something happening.

“It’s a real pleasure to do the job I do and I am so pleased to continue to be a part of such a huge success that is Buckatree Hall Hotel.”

Winter walking break deal at Buckatree Hall…

November 2016

Winter walks at Buckatree Hall

There’s nothing better than coming inside from a crisp winter walk and relaxing in comfort – perhaps with a bite to eat or a drink or two to warm you up.

That’s why Buckatree Hall Hotel is the perfect location if you’re looking for a base from which to go out and explore the famous sights of Shropshire.

We know thousands of visitors flock to the county each year thanks to our popularity as a walking destination – and where could be better to stay than right at the base of the landmark Wrekin?

The subject of its very own folklore legend and having given its name to not only the saying ‘all around the Wrekin’ but also the Wrekin White cheese produced in nearby Newport, it’s not to be missed for keen walkers coming to Shropshire.

We’re also in prime position for The Ercall, part of The Wrekin and The Ercall Site of Special Scientific Interest with its ripple beds and lava flows dating back hundreds of millions of years and plenty of wildlife including many butterfly species.

Both of these walks are situated right next us literally – (it will take you two minutes to get to the bottom of the Wrekin but a little longer to get to the top – but it’s worth every step!) and there are plenty more you can access just a short while away.

Whether you want to walk the Shropshire Way, take a stroll through the historical site of Ironbridge or perhaps Offa’s Dyke Path National Trail takes your fancy.

Whichever you opt for, Buckatree Hall makes the perfect base with our choice of 62 rooms providing an excellent place to rest for a busy walking day ahead, friendly staff on hand to advise you on the best locations to visit while you’re in Shropshire and we’ve even got a pet-friendly policy so you can bring along your dog to enjoy plenty of walkies too!

Enjoy delicious food in our restaurant or bar to fuel up for the walks you’ve chosen – and of course there’s the amazing views to enjoy too.

We love winter so much we’re offering a “Winter 2 for 1” deal – yes two nights dinner, bed and breakfast for the price of one in a superior double or twin bedded rooms with a two course dinner on both nights and a full English breakfast on both mornings.

And upon arrival we know you may have had a long journey or already enjoyed a walk so we’ll serve you a steaming bowl of homemade soup with half a round of cheese on toast at the side. So, prices are from £74.50 per room per night – but don’t forget it’s 2 for 1!

If a winter walking break at the base of the Wrekin sounds idyllic, then get in touch today to plan your break.

Princesses to arrive at Buckatree Hall… Book today!

November 2016

Princess Party Telford

Wow what a response to our Let It Snow – Princess Party! The phones went wild as news on our Facebook page reached more than 22,000 people!

There’s no doubt Frozen is as popular as it was 12 months ago! We don’t blame you – who wouldn’t want to take the chance to dress up as a little princess or prince and hang out with the ‘real princesses’ for a couple of hours!

Lots of people have bought tickets and given them as early Christmas presents off grandparents and aunty and uncles or just bought them to make sure everyone is in the festive mood for the big day.

So what’s happening and when?

Our Princess Party inspired by the hit movie Frozen will be held at the hotel on Wednesday December 21st from 12noon till 2pm.

We are expecting lots of mini princesses to turn up in their beautiful dresses and little boys ready in their party outfits to dance and enjoy the first week of the Christmas holidays.

We’ve had parents wanting to get in early and secure their tickets so they can book that special day off work. Or for those who will be still running around getting the last minute presents it will be a welcome two hours of sitting down and enjoying watching the children be entertained by someone else!

Children’s tickets are just £10.95 to include a sandwich lunch and entertainment (under 2’s are free) and £5.95 for adults to include coffee and a mince pie.

We don’t want your little prince or princess left disappointed so book today by calling 01952 641821.

Four awards in a matter of months!

March 2016

Our historic family-owned hotel set has been named the best loved hotel in Telford & Wrekin – making that four awards in a matter of months.

We were rated the top hotel in the BestOf Business of the Year 2016 awards, coming 4th in the Telford & Wrekin category overall.

I’m General Manager Wayne Jenson and I’m so pleased, this is a huge coup for us.
It is the latest in a series of awards we have been handed and all voted for by the customers, which makes it all the more important.
We love meeting our customers and getting to know them, as an independent family-owned hotel we have time to invest in this and can make special arrangements for people when requested.
I am pleased this continued dedication is setting us apart from other hotels across Telford & Wrekin, there certainly are a lot of them but not many independent ones.
It is one thing to enjoy your stay but then to get round to leaving a review online is another step and we appreciate it when people take the time to do so.
We will always continue to strive to improve and take all feedback on board – both positive and negative.

This latest award comes at the same time as we were handed a Guest Review Award by online travel agent Booking.com, which showcases Buckatree as a symbol of excellence as a best guest experience provider.

It is also just weeks after we were awarded Top Rated status in the 2016 Simply the Guest Awards, run by global booking website Laterooms.

And last year our hotel The Wrekin was handed a TripAdvisor® Certificate of Excellence award.

The accolade by Booking.com and Laterooms is only handed to hotels which have a minimum review score of 80%, taken from genuine guest reviews over the past year, and the TripAdvisor award is given only to establishments that maintain an overall rating of at least four out of five.

It’s official – we’re a Top Rated hotel!

January 2016

We are delighted to announce Buckatree Hall Hotel has been awarded Top Rated status in the 2016 Simply the Guest Awards, run by global booking website Laterooms!

It comes just a few months after being handed a TripAdvisor® Certificate of Excellence award and is a great way to start the New Year.

I’m Wayne Jenson, General Manager of Buckatree Hall Hotel, and I’m delighted our hotel is now listed as one of the best-loved hotels in the UK.

The accolade by Laterooms is only handed to hotels which have a minimum review score of 80%, taken from our genuine guest reviews over the past year.

From 82 reviews of Buckatree 85% of people said the would recommended it to a friend, describing the hotel as ‘very good’.

The review score for each hotel is taken from the combination of feedback by guests when they review their hotel, after their stay.
It all means you can book our hotel with the added peace of mind that we offer a top notch stay that regularly ticks the boxes – and more – for fellow travellers.

We have put a lot of work into the hotel over the last year and customer satisfaction is always our number one priority. As an independent, family owned hotel we rely on our visitors enjoying their stay, telling others and coming back.
There is no greater seal of approval than being recognised by our customers. As it’s based on customer reviews, this award is a remarkable vote of confidence to our business and our continued commitment to ensuring everyone enjoys their stay with us in Shropshire.

Guests don’t book here because they recognise the name through a brand, they do it because they know the will get a great service and being Top Rated shows us we’re getting it right. Of course, there’s still always work to be done and we want to push that percentage even higher for next year!

The scores we got on Laterooms are:
Cleanliness – 6/6
Customer service – 5/6
Family – 4/6
Food quality – 5/6
Room quality- 5/6
Value – 5/6

To put you in the picture, the TripAdvisor® Certificate of Excellence award we were handed in September 2015 celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveler reviews on TripAdvisor.
To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five.

For more information visit the website, email sales@buckatreehallhotel.com, call (01952) 641821, search for Buckatree Hall Hotel on Facebook or follow us on Twitter @buckatreehall.